Huddle terms of service

1. The short version

The sections below say all of that precisely, and cover what happens in less common situations.

2. Agreeing to these terms

These terms are an agreement between you and Huddle, and they apply whenever you use the Huddle app or the services behind it. By creating an account, joining a household, or subscribing, you're agreeing to them.

If you're setting up an account on behalf of a child, you're agreeing to these terms on their behalf as well, and you're responsible for their use of the app within your household.

If you don't agree with these terms, please don't use Huddle. If a change to these terms is one you don't agree with, the option available to you is to stop using the app and delete your account, as described in "Changes to these terms" below.

3. Accounts and households

You need an account to use Huddle, and an account belongs to one person. You're responsible for keeping your sign-in details to yourself and for what happens under your account.

A household is created by one person (the owner) and grows as they invite others. Roles — owner, co-admin, member, child — determine what someone can see and do inside a household, and the owner or a co-admin manages those roles.

Accounts for children are set up and managed by an adult in the household, as described in the privacy statement. An adult is responsible for a child's use of Huddle, including anything the child adds to the household's shared content.

You agree to give accurate information when you sign up, and to keep it up to date — a wrong email address, for instance, can mean you don't receive something important about your account or subscription.

4. Subscriptions, trials and billing

Huddle is a paid app. New households get a 14-day trial with full access and no card required; after the trial, continued use of premium features needs an active subscription.

Subscriptions are sold and billed through Google Play or the Apple App Store, depending on your device — not directly by Huddle. That means the payment method, the billing cycle, the receipt, and the renewal are all handled by Google or Apple under their own terms, and we don't see or store your card details.

One person's subscription covers their whole household — everyone in it gets premium access while the subscription is active, rather than each member needing their own.

Prices are shown in the app before you subscribe, and any offers or seasonal pricing are set from time to time and clearly shown before you commit to them. A subscription renews automatically at the end of each billing period unless you cancel it before renewal, through Google Play or the App Store.

5. Cancelling and refunds

You can cancel a subscription at any time from Google Play or the App Store's own subscription management screens — not from inside Huddle, since that's where the billing relationship actually sits. Cancelling stops future renewals; it doesn't refund the period you've already paid for, and you keep premium access until that period ends.

Refunds for a subscription you've already been charged for are handled by Google or Apple, under their own refund policies, since they're the ones who processed the payment. We're not able to issue a refund directly, but if something's gone wrong, write to privacy@huddlefamily.app and we'll help however we can, including pointing you to the right place.

Deleting your Huddle account does not cancel a subscription — the two are separate. See the privacy statement's section on deleting your account for what account deletion actually does.

6. Your content

Everything your household adds to Huddle — events, lists, meal plans, routines, notices, milestones, allowance entries, Info Vault contents, photos — belongs to your household. We don't claim ownership of it.

You give us permission to store, sync, and display that content back to your household, purely so the app can do what it's meant to do. We don't use it to train anything, we don't read it for any other purpose, and we don't share it outside your household except as described in the privacy statement.

You're responsible for what you and your household add to Huddle, and for making sure you have the right to add it — a photo, a document, or anything else uploaded to the Info Vault or elsewhere in the app should be something you're entitled to store and share within your household.

7. Acceptable use

Huddle is built for running a household, and we ask that you use it that way. You agree not to:

• Use Huddle for anything illegal, or to store or share content that's illegal, abusive, or harmful to others.
• Try to access another household's data, or any part of the app or its systems you're not meant to have access to.
• Interfere with the app's operation — attempting to disrupt the service, reverse-engineer it beyond what the law allows, or introduce anything harmful like malware.
• Use Huddle to harass, threaten, or endanger anyone, including other members of your own household.
• Resell, sublicense, or otherwise commercially exploit access to Huddle without our agreement.

If we reasonably believe an account is being used in a way that breaks these terms, we can suspend or terminate it, as described in "Suspending or ending an account" below.

8. Marketplace modules

Huddle's Marketplace lets you subscribe to content modules — like school term dates or fixture calendars — that merge into your household's calendar. Some modules come from Huddle directly; others may be built or maintained by third parties or the community.

We try to keep Marketplace content accurate, but we can't guarantee that every date or detail in a third-party or community module is correct — treat it as a convenience, not an authoritative source, for anything that matters (like an actual school holiday date). If you spot something wrong, we'd like to know.

9. Huddle's own intellectual property

The Huddle app, its design, its logo, and the software behind it belong to us, aside from the modules and content described above and the content your household adds. Subscribing to Huddle gives you a licence to use the app for running your household — it doesn't transfer ownership of any of that to you.

You agree not to copy, modify, or distribute the app itself, or attempt to extract its source code, beyond what the law explicitly allows regardless of this restriction.

10. Availability and changes to the app

We aim to keep Huddle available and working well, but we don't promise it will always be available, uninterrupted, or free of bugs — no software is, and a service outage on our end or on a provider we depend on (Supabase, Google, Apple) can affect the app.

We may add, change, or remove features over time, including features described in the app's marketing at the time you subscribed. Where a change would materially reduce what a premium subscription includes, we'll aim to tell you in the app in advance.

11. Disclaimers

Huddle is provided "as is." We don't guarantee that it will always meet your household's needs, that it will be error-free, or that any Marketplace or community content is fully accurate. Digest suggestions, gap and clash detection, and similar features are aids to help you spot things — not a substitute for checking your own calendar and commitments.

To the extent the law allows, we don't make any warranties beyond what's stated in these terms, whether written or implied.

12. Limitation of liability

To the extent the law allows, Huddle isn't liable for indirect or consequential losses arising from your use of the app — things like lost time, lost opportunities, or knock-on costs that weren't reasonably foreseeable from a straightforward use of a household organising app.

Nothing in these terms limits liability where the law doesn't allow it to be limited — for example, liability for death or personal injury caused by negligence, or for fraud.

Where we are liable to you, our liability for a given issue is limited to the amount you paid for your subscription in the 12 months before the issue arose, except where the law requires a different standard.

13. Suspending or ending an account

You can stop using Huddle and delete your account at any time, from Settings › Delete account, as described in the privacy statement.

We can suspend or terminate an account that materially breaks these terms — most commonly the acceptable use section above — after making a reasonable effort to tell you why, except where the law requires us to act immediately (for example, to protect someone's safety).

If your account is terminated for breaking these terms, this doesn't entitle you to a refund of any subscription period already paid for, except where the law requires otherwise.

14. Governing law

These terms are governed by the law of England and Wales. If a dispute arises that can't be resolved between us directly, the courts of England and Wales have jurisdiction over it, without affecting any right you have under the law of the country you live in to bring a claim there instead.

15. Changes to these terms

When these terms change, the version and date at the top of this page change too. If a change materially affects your rights or what's expected of you, we'll tell you in the app before it takes effect. Continuing to use Huddle after a change takes effect means you accept the updated terms; if you don't accept them, you can delete your account instead.

16. Contact us

Questions about these terms go to privacy@huddlefamily.app. Tell us what you're asking about and which account it concerns, and we'll come back to you.